Moiz Khan
Assistant Manager - Social Media Escalation at ICICI Securities | Customer Experience & Online Reputation Management | Building Trust Through Digital Engagement
- Role
- Assistant Manager - Social Media Escalation at ICICI Securities
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Moiz Khan
Assistant Manager at ICICI Securities, with expertise in customer experience, online…
Experience
Assistant Manager - Social Media Escalation
Apr 2024 — Present · Navi Mumbai, IN
Managing end-to-end social media escalation cases to ensure timely and accurate resolution.Cordinate between customers and internal teams to resolve high-impact client concerns.Monitoring brand mentions across digital platforms to safeguard online reputation.Driving customer satisfaction and retention by addressing issues with empathy and professionalism.Preparing reports & insights on recurring issues to help improve customer experience strategy.
Education
Mumbai University Mumbai
Bachelor of Commerce - BCom, Business/Commerce, General
2017 — 2019
National Institute of Securities Markets (NISM)
Securities Operations and Risk Management Certification , Banking, Corporate, Finance, and Securities Law
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.