Moises Oshikava
Passenger Service Agent @WestJet
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WORK HISTORY
Passenger Service Agent @WestJet
Winnipeg, MB, CA
Operated Sabre and other airline systems for passenger check-in, boarding, and flight management• Ensured passenger safety and comfort by demonstrating safety procedures and responding swiftly to emergencies• Provided exceptional customer service, assisting with check-in, boarding, and in-flight needs for a diverse clientele• Conducted security screenings and maintained vigilance to uphold strict safety protocols• Efficiently managed luggage handling, including weighing, tagging, and resolving excess baggage issues• Operated computerized booking systems and maintained accurate passenger records• Collaborated with crew members to ensure smooth flight operations and timely departures• Assisted passengers with special needs, including elderly, children, and those with disabilities• Stayed current with airline policies and industry regulations to ensure compliance
EDUCATION
Universidade Bandeirante de São Paulo
Bachelor of Science - BS
Faculdade de Tecnologia de Jacarei
College Diploma
Universidade Cidade de São Paulo
Bachelor of Business Administration - BBA
SKILLS
ABOUT MOISES OSHIKAVA
IT Professional with 15+ years of IT experience with a solid background in IT infrastructure, process and project management, Service Desk and ITIL implementation, currently a specialist in ITSM and IT Governance. Detailed and results-oriented professional with solid experience handling IT outsourcing contracts, budget management (Capex / Opex) and ITIL processes. Knowledge of PMBoK, CMMI, Cobit, ITIL, ISO ISO ISO ISO SOX. Hold the certifications ITIL V2, ITIL V3, COBIT 4.1 and ISO 27002 and a diploma in System Analysis Technology.
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