Moira Stepchuk

WORK HISTORY

EDUCATION

SKILLS

ABOUT MOIRA STEPCHUK

Senior, strategic business leader and Service Management expert with highly successful track record of growing services businesses, IT Service Management (ITSM) strategy and product development, and exceptional service delivery leadership. Proven success leading cross functional teams that successfully guide clients to adoption of lean, practical processes with efficient automation, high adoption and quantified business value. Extensive expertise in Service Management strategy, ROI, governance, roadmap planning, solution design and implementation of ServiceNow® and other leading service management toolsets. Specific expertise in ITSM, HR, Discovery, CMDB and Asset Management, ITOM, Project & Portfolio Management, Demand and Resource Management, Service portals and Performance Analytics. Client experience includes extensive work in the Health Care, Retail, Pharmaceutical, Manufacturing, Financial, Insurance, Talent Management, Utility, Information Technology and Entertainment industries. Certifications include: certified ITIL® v3 Expert and ITIL® v2 Manager since and accredited ITIL® and MOF® instructor. Key publications include contributing author to Van Haren service management publications, Microsoft MOF® Continuous Improvement Solution Accelerator, Microsoft MOF® Continuous Improvement Roadmap toolkit, and CIO.com ITIL® v3 Service Design web and pod casts and a repeat presenter at ITSMf conferences.