Moira Koppell

Program Manager Customer Experience at Amazon

Role: Program Manager at Amazon
Location: Jersey City, NJ, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Program Manager
Amazon
Jan 2026 — Present
Partners closely with upstream Operations and Technology leaders to proactively eliminate defects that drive customer contacts. Through strong stakeholder management and cross-functional alignment, taking lead on the shift from reactive service recovery to upstream root-cause elimination — preventing issues before they impact customers. By owning and improving key KPIs our team enables the ability to deliver scalable, world-class customer solutions that elevate the end-to-end delivery experience.

Education

Monmouth University
Bachelor's degree, Photography
2007 — 2011
Monmouth University
BA, Photography
2008 — 2011

Contact information

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•••••@amazon.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Program Manager

Education

Monmouth University

Monmouth University

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