Moira Decraene
Client Services Professional Pursuing Legal Assistant Opportunities | Strong in Documentation, Organization & Client Support
- Role
- Client Services and Home and Auto Renewals Agent at Ross Insurance Brokers
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Moira Decraene
Hi, I’m Moira Decraene (most people call me Mo)! Originally from Westfield, Indiana, I moved to Denver, Colorado after graduating from Taylor University with a B.A. in Film and Media Production. With a background in multimedia production, event coordination, and creative storytelling, I bring a thoughtful, solutions-oriented approach to communication and customer service.I’m passionate about helping people feel confident, cared for, and understood. I thrive in collaborative, fast-paced environments where exceptional service meets effective solutions. Now licensed in Home and Auto Insurance, I’m thrilled to join the Ross team and support clients in protecting what matters most.Outside of work, you’ll often find me serving at church, exploring new coffee shops, crocheting something cozy, or hosting dinner parties with friends.Above all, I care deeply about serving well, building trust, and helping others thrive. If you\'re ready to get started, I’d be honored to partner with you.
Experience
Client Services and Home and Auto Renewals Agent
Nov 2025 — Present · Denver, CO, US
Promoted to a Customer Service and Sales role focused on nurturing existing client relationships and ensuring high levels of retention within the Home & Auto Division- Manage a high-volume portfolio of client accounts, ensuring accurate documentation, timelyrenewals, and organized recordkeeping- Track deadlines and proactively follow up with clients and internal teams to obtain requireddocumentation- Communicate clearly with clients to guide them through complex processes and ensureunderstanding- Maintain detailed records of client interactions, policy updates, and outstanding requirements- Handle sensitive personal and financial information with a high level of confidentiality- Independently manage 25–30 client renewals per month, maintaining a 95%+ retention rateacross $70K–$115K in monthly premium volume
Education
Taylor University
B.A. in Film and Media Production, Video Production
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