Moikall Sprague
Head of COO Strategy & Optimisation @Barclays Private Bank
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WORK HISTORY
Head of COO Strategy & Optimisation @Barclays Private Bank
London, GB
I currently lead strategy and optimisation engagement across a cross-functional team encompassing Global COO, Technology, Operations, Client Enablement, Risk & Control and CX Design. This entails;1. Consulting with senior leadership in each area to define their strategic objectives and KPIs2. High-level outcome planning in a customer journey led mindset to inform three year roadmaps 3. Hosting employee engagement sessions on our strategy and structuring transformation communications to link feature delivery to our KPIs and client goals.4. Developing and prioritising opportunities for digitisation and automation through modelling of financial and CX benefits.5. Identifying opportunities to leverage Gen AI software (MS CoPilot and Amazon Bedrock) 6. Identifying opportunites to leverage CCaaS software (AWS Connect) to optimise CX measurement.
SKILLS
ABOUT MOIKALL SPRAGUE
Financial services strategy and transformation professional with core skills in strategy, business architecture, CX design and programme delivery.Key roles have encompassed Operational and Technology Strategy Design, CX & Digital Strategy design and delivery, large technology-led programme delivery across a multi-regional business model, regulatory and financial crime transformation. Industry sectors: Private Banking, Wealth Management, Wholesale and Retail Banking plus significant Pensions and Insurance experience.
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