Mohua Sengupta

About Mohua Sengupta

I am privileged to have over 22+ years of in depth experience in service operation, project and quality management in the IT/ITES/ITIL space. Currently I am a senior program manager with Kyndryl. During the course of my work, my credentials include substantial responsibility with documented success in various leadership rolesI have a proven track record in leading complex enterprise –wide, continuous improvement projects from planning to execution. Coupled with my interpersonal skills, and ability to work under high pressure, I have taken up challenging goals and successfully led them to their logical conclusion efficiently.A few of my high level skills are - but not limited to• Performance management, Team leadership and role modeling, hiring, projects and continuous improvement of the process • An acknowledged Domain Expert in managing quality performance with desired output and achievable actions• Provide strategic leadership in deploying and driving usage of analytics tools like Watson, R3P model, predictive business models across the account for all the Geographies• Utilize sharp analytical abilities to review the process performance reports • Six Sigma/Data Analytics Projects• Metrics Definition & Measurements• Customer Satisfaction Programs• Global Delivery Framework Implementation• Knowledge Management• Operational Governance• Agile and Scrum MasterMy specialties are as certified PRINCE 2 Practitioner, Six Sigma Green Belt, Scrum Master, ITIL and COBIT 5 to name a few.

Experience

1. Program Manager

   IBM

   Jul 2018 — Present

   Drive critical tool deployments across the account, i.e CaC, RCP and Bocada reporting for Backup Services- Cross functional liaison in delivery excellence to enable automation, assist governance / interlocks that will aide automation initiatives across the account effectively- Leverage and drive social engagement in all communication touch points- Spearhead GTS Accelerate program deployment for the account

Education

• Medhavi Skills University

  Post Graduate Diploma in Counselling and Psychotherapy

Skills

• Team Management
• Six Sigma
• Pmp
• Call Centers
• Management
• Soft Skills
• Business Process
• Business Process Improvement
• Project Management
• Service Delivery
• Outsourcing
• Friendly Personality
• Business Analysis
• Vendor Management
• Bpo
• Transition Management
• Service-Level Agreements (Sla)
• IT Service Management
• Itil
• Sla
• Process Management