Mohtashim Abbasi

Principal Consultant @Online Business Systems

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2022 — Present

Principal Consultant @Online Business Systems

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Toronto, ON, CA

EDUCATION

2003 — 2007

University of Engineering and Technology, Lahore

Bachelor of Science (BSc), Computer Science and Engineering

SKILLS

IT StrategyCrystal ReportsCmdbBmc Remedy Service Request Management Administering and ConfiguringUnixBmc Service Desk Express 9.8Microsoft Sql Server 2005/2008Software DevelopmentBusiness ObjectsEnterprise ArchitectureBmc RemedySql Server Reporting ServicesSsrsRedhat Linux 5 X 64-BitIntegrationBmc Dashboards for Bsm 2.0/2.5/7.6.3 Installation, ConfigurationMicrosoft Sql ServerIT ManagementSap BusinessobjectsItilIT Service ManagementOracle 11gChange ManagementNetworkingSdlcSolution ArchitectureOracleRequirements AnalysisTeam LeadershipBmc Remedy Ondemand DeliverySap Business Objects X1 R3.1Itil V3 AlignabilityRemedy Application Development and ArchitectureSap Crystal Reports 2008Bmc Remedy Itsm V 7.6 Configuration and CustomisationBmc Analytics for Bsm 2.0/2.5/7.x ImplementationRemedy Knowledge Management ImplementationManagementBmc Cmdb V2.x, V7.6 Design, Installation, ConfigurationConsulting

ABOUT MOHTASHIM ABBASI

Extensive experience implementing ITIL based Service Management solutions in complex environments including product installation and configuration, custom application development, integration, version upgrades performance management and ongoing production support. Areas of expertise within Digital Service Management Suite (BMC Digital Workplace Advanced, Service Desk – Incident/Problem Modules, Asset Management, Change Management and Knowledge Management), Remedy Action Request System (ARS), Service Request Management, Atrium Configuration Management Database (CMDB), and Atrium Discovery and Dependency Mapping (ADDM), Atrium Integrator, BMC Remedy with Smart IT, BMC Smart Reporting, MCSM, Chatbot and Cognitive Service Management. Previous project roles have included Technical Specialist, Team Lead, Lead Consultant and Reporting Lead

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