Mohsin Sheikh
Sr. Associate at Tech Mahindra, Hyderabad
- Role
- Sr Associate Customer Service at Tech Mahindra
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Mohsin Sheikh
As a dedicated and results-driven Customer Support Specialist, I thrive on providing exceptional service and building meaningful connections with customers. With more than years of experience in the customer service industry, I have honed my skills in problem-solving, communication, and customer relationship management.
Experience
Sr Associate Customer Service
Oct 2025 — Present · Hyderabad, IN
A Senior Associate role at Tech Mahindra for the Verizon Network process typically involves customer support in a telecom environment, focusing on US-based Verizon services like billing, activations, and technical troubleshooting.Key ResponsibilitiesHandling inbound calls from Verizon customers, resolving queries on services such as wireless/wireline networks, LAN/WAN, ISP, and IP addressing. This includes diagnosing technical issues (e.g, routing/switching), using tools like Citrix while meeting quality metrics and maintaining high communication standards.
Education
J D College of Management
Master of Business Administration - MBA, Human Resources Management and Services
Siddharth Jr. College
High School Diploma
Anjuman College Of Engineering & Technology
Bachelor of Engineering - BE, COMPUTER SCIENCE AND ENGINEERING
2018 — 2022
Anjuman College Of Engineering & Technology
Bachelor of Computer Science
J D College of Engineering & Management
Master of Business Administration, Human Resources Management/Personnel Administration, General
MBC Shahid
High School Diploma
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