Mohsin Pathan

Experience

1. Branch Manager

   HDFC Bank

   Jan 2020 — Present · Mumbai, IN

   1) Handling Team of retail banking.2) Driving Revenue growth through the development and management of the Life insurance, health insurance, Loans, credit card, fd, mutual fund.3) Sales deak specialist who will make proactive salea calls on a daily basis to steengthen existing as well as new relationship and identify opportunity to establish relationship with new client.4) Tracking Team sales activities, sales forecasting and creating and analyzing metrics that drive reauls.5) Responsible for on going develpment and delivery of sales and product traning in conjunction with the product development group.6) Ensure effective relationship mangment by monitoring the movement.*Customer Experience Management1) Ensure effective relationship management by monitoring the movement of the Customers and implement a customer retention program2) Minimize rejections and customer complaints to create a \"delight experience\"3)Specific initiatives taken to improve service and reduce bottlenecks & customer complaint. Customer visits as per laid down call frequency4)Hold periodic customer meets and branch promotions to generate more business. Customer query handling / complaint resolution.5) Responsible for on going develpment and delivery of sales and product traning in conjunction with the product development group.6) Ensure effective relationship mangment by monitoring the movement.*Customer Experience Management1) Ensure effective relationship management by monitoring the movement of the Customers and implement a customer retention program2) Minimize rejections and customer complaints to create a \"delight experience\"3)Specific initiatives taken to improve service and reduce bottlenecks & customer complaint. Customer visits as per laid down call frequency4)Hold periodic customer meets and branch promotions to generate more business. Customer query handling / complaint resolution.