Mohsin H.

1st 2nd Line Support Analyst @Encompass Digital Media

London, GB

Facilitated the delivery of linear and nonlinear video and audio content for television networks, broadcasters, sports leagues, and digital platforms, ensuring high-quality content distribution with attention to detail. Collaborated with a team of 30 professionals to support a user base of enhancing operational efficiency and service quality.• Provided first-line technical support for MCR systems and equipment, implementing redundancy measures to maintain service continuity during faults or breakdowns with a proactive approach.• Effectively communicated fault conditions to staff, customers, and service providers, including escalations to management and coordination of technical support teams, showcasing strong interpersonal skills.• Collaborated with various service providers and external stakeholders, fulfilling a technical liaison role during service-impacting incidents and emergencies, exhibiting teamwork and adaptability.• Accountable for the implementation of emergency transmitter coverage for breakdowns at remote sites, adhering to established protocols to minimize service interruptions with a solution-oriented mindset.• Monitored and controlled remote equipment at unattended locations associated with transmitter operations, ensuring peak performance and reliability through diligence and attention to detail.• Complied with health and safety regulations and policies, fostering a culture of safety and compliance within the organization, demonstrating responsibility and awareness.• Exhibited exceptional communication abilities and the capacity to work effectively as a collaborative team member under pressure while meeting strict deadlines, showcasing resilience and teamwork.• Proficient in MCR operational environments and skilled in broadcast operations and associated technologies across OTT, HF broadcasting, radio, television, satellite, internet, and multimedia, reinforcing multichannel delivery expertise with a customer-focused mindset.

Sheffield Hallam University

Foundation degree

Rotherham College

Diploma of Education

Sheffield Hallam University

Bachelor of Science (BSc)