Mohsin Biradar
Major Incident Manager | Assistant Consultant | ITSM Expert
- Role
- Major Incident Manager Assistant Consultant at Tata Consultancy Services
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mohsin Biradar
ITIL Process Consultant with 11+ years of career experience in IT, expertise in IT Infrastructure Service Delivery Management, IT Infra Remote Operations Management and in Transition Management.Daily, weekly, Monthly calls with service line heads and governance calls to ensure positive CSAT.SLA management / closely work with technology leads/teams to ensure no penalty on contractual SLA’s.• Strong knowledge and manage Incident management, Change management, Problem management, Knowledge Management and Event Management processes
Experience
Major Incident Manager Assistant Consultant
May 2024 — Present · Hyderabad, IN
Leads incidents response efforts and ensure clear communication with internal teams and customers.coordinates and manages escalation from executives or key customers.
Education
Rajarshi Shahu Mahavidyalaya (Autonomous), Latur
Bachelor of Science (BSc), Computer Science
2006 — 2009
S.M.B.E.'s Institute of Computer Education, Latur
Master of Computer Applications (MCA), Computer Science
2009 — 2012
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