Mohsin Azeez
Associate Technical Support
- Role
- Associate Technical Support at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Associate Technical Support
Sep 2025 — Present · Mumbai, IN
Deliver exceptional customer support by resolving inquiries, concerns, and complaints with professionalism and empathy.Provide accurate information about products, services, and policies to ensure customer satisfaction.Handle escalations, troubleshoot complex issues, and offer effective solutions within given timelines.Build strong customer relationships by actively listening, understanding needs, and ensuring a positive experience.Manage communication across multiple channels including phone, email, chat, and social media.Collaborate with internal teams to resolve service challenges and improve processes.Maintain detailed records of customer interactions using CRM and ticketing systems.Consistently meet performance metrics such as response time, resolution rate, and customer satisfaction scores.Identify opportunities for service improvements and contribute to enhancing customer journey.Train, guide, and support new team members to deliver service excellence.
Education
Prof. Rajendra Singh (Rajju Bhaiya) University
Bachelor of Commerce - BCom
2020 — 2023
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