Mohsin Alam
Quality & Compliance Manager at Mindlance | Strategic Leader | Driving Innovation, Growth & Operational Excellence | Lean Six Sigma Black Belt | Minitab
- Role
- Quality & Compliance Manager at Mindlance
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohsin Alam
8+ years of experience in BPO & RPO Industries. Lean Six Sigma Black Belt Certified.Certified Mini Tab practitioner.Technical Support, Hardware & Software Troubleshooting knowledge with Computer/Mobile/Kindle/Chromebook.Knowledge of Quality tools, Feedback, Coaching and Team Handling. Good Excel Knowledge with hands on experience in handling Dashboards & preparing TNA TNI.Certified Quality Coach for US & CA Clients in BPO.Customer handling experience of US, CA, AU, UK, IN in email, chat and voice processes.Certified Quality Coach by US & CA HR Team in RPO.
Experience
Quality & Compliance Manager
Jan 2024 — Present
Dynamic and results-oriented Manager of Quality with a proven track record in leading quality assurance initiatives. Proficient in implementing standardized processes to ensure compliance with industry regulations and best practices. Successfully executed comprehensive quality audits, pinpointing areas for enhancement and driving corrective actions to bolster operational efficiency.Distinguished for collaborating closely with cross-functional teams to establish robust quality metrics and deliverables, resulting in heightened client satisfaction and increased retention rates. Adept at analyzing data trends, conducting root cause analyses, and formulating data-driven solutions to optimize processes and mitigate risks.Experienced in providing leadership and mentorship to a team of quality analysts, cultivating a culture of continuous learning and professional growth. Known for preparing detailed reports and presentations on quality metrics and improvement initiatives, effectively communicating findings to senior management.Key Competencies:Quality Assurance & ControlProcess ImprovementRegulatory ComplianceData Analysis & ReportingTeam Leadership & CollaborationClient Relationship ManagementRisk Assessment & MitigationCross-Functional Communication
Education
Mahatma Jyotiba Phule Rohilkhand University
BCA - Bachelor of Computer Application, Computer Science
2014 — 2017
Indira Gandhi National Open University
Master of Business Administration - MBA, Business Administration, Management and Operations
2021 — 2024
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