Mohsen Naqvi
Senior Quality Manager, Operational Excellence @IDEMIA Public Security
Signup · Get unlimited contacts
WORK HISTORY
Senior Quality Manager, Operational Excellence @IDEMIA Public Security
Oakville, ON, CA
Driving a Quality-First Mindset bypromoting a Quality-First culture, and leveraging various tools that empower high-impact teams to deliver results, leading to improved customer satisfaction- Successfully led the first ever Canadian site certification for ISO 9001:2015, with zero minor and major nonconformities and zero areas of concern - Govern Root Cause Analyses (RCAs) for all Severity 1 outages across N.America- Ensure Corrective and Preventive Actions (CAPAs) are completed with agreed-upon closing criteria from all stakeholders- Listen to the Voice of the Customer (VOC) through customer complaints and internal alert processes; ensure actions are taken to address concerns and proactively identify trends to reduce repeat issues- Lead process improvement projects aimed at increasing efficiency and processing speed- Facilitate end to end, process mapping sessions with a focus on identifying gaps/pain points and recommend action items to mitigate/ find resolutions for the gaps noted- Utilize various Lean tools, such as Ishikawa ( cause and effect diagrams), 5-Why’s, 8D ( problem solving templates) A3’s, SIPOC, and various other tools, where required
EDUCATION
UTC ACE
Lean Practitioner
York University
Bachelor of Business Administration (BBA)
Lean Six Sigma Canada
LSS BB
SKILLS
ABOUT MOHSEN NAQVI
Mohsen is a seasoned Process Improvement, Quality and Operational Excellence Leader with over 15 years’ experience leading high impact initiatives, projects and teams, across a multitude of industries. Focusing on implementing efficient systems and workflows, while increasing employee morale. Mohsen brings extensive expertise in utilizing Lean Six Sigma principles, ISO, Change Management and Quality Management related tools to optimize business performance across various functions. Mohsen has a unique ability to leverage his interpersonal skills and experience, to promote a culture of continuous improvement, throughout the organization.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.