Mohsen Amouzegar

About Mohsen Amouzegar

Salesforce is a service as a software (SaaS) platform- which means it uses a cloud-computing software distribution model that hosts applications and makes them available online. Salesforce hosts numerous different cloud platforms that allow companies to interact with different data and service their customers in various capacities. According to the company, Salesforce\'s sales cloud gives companies the ability to track contacts, opportunities and manage a team to increase sales. The service cloud allows companies to connect with customers and deliver premium customer service through showing customer activity and resolving issues. With their marketing cloud, Salesforce helps companies track customer journeys while providing multichannel marketing campaigns, while their community cloud allows companies to interact with their customers directly and allows their customers to interact with each other.This is why I\'m excited about the future of Customer Relation Management [CRM]. As of 2020, Salesforce has multiple cloud platforms - a service cloud, marketing cloud, health cloud, app cloud, community cloud, analytics cloud, IoT cloud, Chatter cloud, commerce cloud, Heroku engagement cloud, and more. As a Salesforce business analyst, my skills include:• Working cross-functionally in order to translate business needs into systems requirements and specifications by defining and utilizing business systems analytics methods & tools for projects related to the Salesforce platform.• Troubleshooting and resolving issues affecting Salesforce users by managing users, roles, profiles, security in order to find opportunities to improve systems and processes by current practices and evolving business needs. • Performing System Integration Testing (SIT) and User Acceptance Testing (UAT) and assisting developers and admins to create and maintain documentation, including user stories for design, testing, and training purposes.• Working with the product owners to tailor the Salesforce experience for users based on business requirements and build custom reports and dashboards to help the Sales Team make informed decisions.• Working on SFDC platform to create new or iterate existing formula fields, workflows, validations by managing users, roles, profiles, security, and data integrity to assist in the integration and testing of 3rd party applications.Thanks for viewing my profile. Please feel comfortable to reach out and connect. I look forward to getting to know you better and sharing ideas and insights on data analysis and CRM platforms such as Salesforce.

Experience

1. Commercial Crm Business Analyst

   Integrated DNA Technologies

   Jan 2022 — Present · US

   United States

Education

• Florida Institute of Technology

  Master's degree

  2018 — 2019

Skills

• Network Engineering
• Microsoft Office
• Management
• Microsoft Excel
• Microsoft Word
• Research
• Powerpoint
• Network Design
• Computer Network Operations
• Network Administration
• Troubleshooting