Mohoshen Prantha
IT Project Manager @Ms Digitals
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WORK HISTORY
IT Project Manager @Ms Digitals
Portsmouth, GB
Leading IT and digital operations with a focus on team development, customer support innovation, and digital transformation. I manage a skilled team of IT and digital specialists, providing hands-on training, support, and performance management to ensure operational excellence.Key contributions include:Building and mentoring a high-performing IT & digital team, fostering collaboration and efficiency.Developing a customer support knowledge base and troubleshooting guides, reducing repeat inquiries by 30% and empowering clients with effective self-service tools.Implementing e-commerce solutions and digital platforms that streamlined online sales processes and enhanced overall customer experience.This role allows me to combine technical expertise, strategic planning, and leadership to deliver impactful results that drive business growth.
EDUCATION
American International University-Bangladesh
Bachelor's degree, Computer and Information Systems Security/Information Assurance
University of Portsmouth
Master's degree, Engineering/Industrial Management
ABOUT MOHOSHEN PRANTHA
Results-driven E-Commerce Manager with 8+ years of experience managing end-to-end online…
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