Mohnish Kalra

Ai Consultant @Genpact

Gurugram, IN

Initially began as a Front-End Developer, addressing major UI fixes for ServiceNow portals and creating automation for daily tasks on Azure, reducing manual workloads by 70% and eliminating tickets for various end-user use cases. Transitioned into a Change Management role, working cross-functionally with teams and stakeholders to manage the entire deployment cycle. Acted as a bridge for the development team, overseeing 50+ changes in less than six months with a 90%+ processing rate, and eventually managed the entire change management cycle.Managed security compliance for our GitHub repositories, collaborating with the Adaptive Shield team to improve our security score from 81% to 94% in three months through continuous communication with global stakeholders.In addition, contributed to test case creation for multiple projects, with the IVR Ticket Elimination project being the most notable, reducing manual intervention by up to 80%.\"From creation of reports internally for data management to partaking in KT sessions to resolve and respond to Business Critical issues. Lastly, worked with the Cloud Team and helped in Wiz Remediation to supress alerts and remidiate them. I also worked towards the execution of the automation that works in the deletion of inactive access keys for the users in IAM. I\'ve also worked on other aspects like AWS Account on AWS.

Delhi Technological University (Formerly DCE)

Bachelor's degree, Computer Science