Mohmmad Akhlak
Assistant Manager @Home Credit India
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WORK HISTORY
Assistant Manager @Home Credit India
IN
Responsible to drive business growth and service excellence by leading end-to-end Service Delivery and client engagement across key accounts- Spearheading digital transformation and automation initiatives, leveraging data-driven insights (Certified Data Master) to optimize efficiency, performance, and scalability- Managing cross-functional collaboration and continuous improvement, delivering measurable impact on productivity, customer experience, and operational outcomes.
EDUCATION
Jitesh Vlog
Bachelor of Applied Science - BASc
ABOUT MOHMMAD AKHLAK
Results-driven Contact Centre and Service Delivery professional with 8+ years of experience delivering operational excellence, client success, and large-scale service transformation. Proven expertise in Service Delivery, Client Engagement, and Project Management with the strong ability to translate business needs into scalable solutions that enhance customer experience and operational performance.Skilled in driving business transformation through technology enablement, automation, and data-driven insights to improve efficiency, productivity, and service quality. As a Data Master, leverage analytics and performance intelligence to support efficacy management, growth optimisation, and strategic decision-making, while building strong stakeholder partnerships and delivering measurable business impact.
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