Mohit Kumar

About Mohit Kumar

Results-driven professional with. of expertise at the intersection of product workflows, CRM systems, and business process automation. I specialize in building, that improve, Designed and deployed low-code/no-code automations and custom scripts to streamline sales funnels, onboarding, and enterprise operations.Configured and customized CRM workflows to optimize usability, reduce manual work, and enable smarter decision-making.Integrated platforms like Zapier, Pabbly, Firebase, Google Apps Script, and APIs to eliminate inefficiencies and accelerate business growth. & Built and maintained test automation frameworks with UI, API, regression, and performance testing for product stability.Partnered with product teams to refine workflows, enhance UI/UX, and introduce automation practices that directly improved adoption and customer satisfaction.Drove enterprise-scale data migrations and workflow automation, improving SLA compliance and reducing system errors. & Translated business requirements into scalable technical solutions that bridged gaps between teams and ensured smooth product delivery.Delivered dashboards and insights that mapped customer journeys, empowering leaders to make data-driven decisions faster.Combined product thinking with technical problem-solving, ensuring innovation was aligned with business goals and user needs. Workflow Automation & Low-Code/No-Code Development CRM Customization & SaaS Integration Test Automation & QA Engineering Data Migration & API-Driven Automation Product Innovation & UI/UX Enhancements Business Consulting & Client Success

Experience

1. Quality Assurance Engineer

   telecrm

   Jul 2024 — Present · Gurugram, IN

   Elevated product quality by designing robust test case scenarios and executing edge-case analysis, ensuring secure access control, seamless call syncing, and reliable enterprise data handling.Enhanced user experience by streamlining lead management workflows, implementing intuitive permission controls, and contributing to UI development for AI-powered features such as GPT bots, Google Sheets extensions, and AI templates.Drove scalability by building workflow automations through Zapier, Pabbly Connect, and Google Apps Script, significantly reducing repetitive tasks and accelerating system processes.Strengthened collaboration with cross-functional teams by identifying critical defects early, bridging gaps between business and development, and delivering tailored technical solutions to improve client satisfaction and retention.Enabled data-driven decision-making by developing interactive dashboards and customer journey overviews that empowered business leaders with actionable insights.

Education

• Board OF Technical Education Uttar Pradesh

  Diploma, Mechanical Engineering