Mohit Sharma
Technical Support Engineer | IT Engineer | American Express | Certified Nexthink Professional
- Role
- Technical Support Engineer at American Express
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohit Sharma
Friendly and resourceful IT Support professional with approx 3 years of hands-on experience keeping technology running smoothly for everyone in the office. I thrive on unraveling tricky tech issues, whether it’s a computer that won’t start or a network glitch at the worst possible moment. My approach combines professionalism with a people-first attitude—I believe great support is not just about solving problems quickly, but making sure users feel heard and confident.
Experience
Technical Support Engineer
Dec 2024 — Present · Gurugram, IN
Provide technical support to users globally via live chat on Bomgar, taking remote sessions to install, troubleshoot, and upgrade Windows and macOS systems. • Configured and supported various software applications like Outlook, Okta, Confluence, Webex, Cisco Secure Client, Slack and many more. • Managed user accounts by resetting passwords, unlocking accounts, and verifying security group access in Active Directory. • Handled and created Service Now ticketing tool within SLA, ensuring timely issue resolution. • Managed high-priority incidents, ensuring timely resolution while keeping stakeholders informed. • Monitored and responded to emails from users via the global support inbox. • Shared important updates with the team, ensuring smooth communication and awareness of new developments. • Automated repetitive tasks, such as system updates and patch deployments, to improve efficiency.
Education
Pusa University
ITI , Computer Operator Programming Assistant
The Haryana State Board of Technical Education (HSBTE)
Computer science , Computer Programming, Specific Applications
Mangalayatan University, Aligarh
Bachelor of Computer Applications - BCA, Computer Science
Central Board of Secondary Education
10th
2004 — 2019
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