Mohit M.
Sr Manager, Strategy & Planning (Capacity & Resource Planning) @Salesforce
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WORK HISTORY
Sr Manager, Strategy & Planning (Capacity & Resource Planning) @Salesforce
Phoenix, AZ, US
Help drive Strategy & Operations for the Customer Success Group (CSG) with Data and Analytics managing trade-offs between Customer Experience, Service Levels and Cost Effectiveness- Drive enterprise Support capacity planning and forecasting processes supporting executive-level investment and resource allocation decisions- Shape roadmap prioritization through capacity-informed scenario modeling and trade-off analysis- Partner cross-functionally with Finance, Operations, and Product leaders to align on KPIs, performance signals, and long-range operating plans- Establish scalable reporting and decision-support systems improving planning accuracy, transparency, and execution discipline- Drive data-to-narrative storytelling for senior leadership, influencing multi-million-dollar strategic initiatives- Explore AI-enabled analytics to enhance forecasting precision, operational efficiency and decision velocity.
EDUCATION
Jawaharlal Nehru Technological University
Bachelor's degree, Electrical and Electronics Engineering
Institute of Public Enterprise
Master of Business Administration - MBA, (MBA/PGDM) Operations Research & Marketing
The University of Akron
Master's degree, Management Information Systems
SKILLS
ABOUT MOHIT M.
I help organizations turn complex data into high-impact decisions, balancing growth, cost, and customer experience.From analytics and operational metrics to leading capacity, resource, and strategic planning at Salesforce, I influence multi-million-dollar investments and roadmap prioritization with precision and speed.I combine AI-enabled analytics, scenario modeling, and executive storytelling to scale decisions, elevate outcomes, and lay the foundation for VP/SVP/C-level impact.At my core, I build systems that simplify complexity, elevate executive decision-making, and help organizations grow smarter - across strategy, operations, and analytics-Core Skills & Specialties: Tableau • Power BI • Salesforce • SQL • Data Modeling • AI Analytics • Scenario Planning • Capacity & Resource Strategy • Executive Storytelling
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