Mohit Kochar
Project Delivery Manager at Wipro
- Role
- Project Delivery Manager at Wipro
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Project Delivery Manager
Jul 2022 — Present · Gurugram, IN
Service Delivery & SLA Management: Ensure that all project deliverables meet the Service Level Agreements (SLAs) as outlined in the Statement of Work (SOW), maintaining consistent service performance and client satisfaction.• Technical Issue Resolution: Act as a technical escalation point, guiding the team in diagnosing and resolving complex issues to maintain operational continuity.• Account Growth & Strategy: Collaborate with stakeholders to identify opportunities for business growth within the existing account, contributing to strategic planning and service expansion.• Team Governance & Leadership: Lead and govern cross-functional teams by implementing performance management, resource planning, and structured delivery frameworks.• Quality Assurance: Maintain high quality standards across all project phases through regular audits, reviews, and continuous process improvement initiatives.• RFP/RFI Response Management: Work closely with sales and presales teams to respond to Requests for Proposals (RFPs) and Requests for Information (RFIs), ensuring timely, accurate, and competitive submissions.
Skills
- Html
- IT Service Management
- Service Delivery
- English
- Sql
- Microsoft Word
- Windows Server
- Microsoft Excel
- Microsoft Office
- Vendor Management
- Microsoft Sql Server
- Customer Service
- Requirements Analysis
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