Mohit Bhat
Client Support Specialist | Helping SaaS Companies Deliver Seamless Client Support | Leveraging AI Tools for Efficiency | @Brightly, a Siemens Company | Ex @Magnit
- Role
- Client Support Specialist at Brightly Software
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohit Bhat
Detail-oriented and tech-savvy professional with strong communication and problem-solving skills. Customer-focused with proven success in delivering empathetic, precise, and high-quality support to global clients.Proficient in Microsoft Office Suite with expertise in creating reports, presentations, and process documentation. Quick to learn new tools, highly adaptable, and equipped with solid technical knowledge. Eager to contribute and grow with a dynamic team.
Experience
Client Support Specialist
Sep 2024 — Present · Noida, IN
Managed multi-channel client support on Salesforce, achieving 98% client satisfaction score while optimizing customer journeys and reducing resolution times- Provided technical troubleshooting for API-related software issues, cutting escalations by 30% and enabling seamless go-to-market execution- Prepared and distributed weekly reports to drive data-backed decisions, boosting SLA compliance by 15%- Proactively identified recurring issues through data analysis, providing actionable feedback to internal teams, which reduced repeated inquiries by 25% and improved customer experience- Implemented AI-powered solutions to streamline routine tasks, reducing manual effort by 20%.
Education
Gujarat Technological University (GTU)
Bachelor of Engineering - BE
2018 — 2022
Spring Meadows Public School
CBSE
2006 — 2018
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