Mohita Arora
Program Manager | Certified Learning & Development (ISTD) | HR & Operations Leader
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohita Arora
Certified Learning & Development professional (ISTD) and Program Manager with 18+ years of experience across Amazon and American Express, specializing in operations management, HR practices, training design, talent acquisition, performance evaluation, and people development.I have led large-scale transformations, improved audit accuracy, reduced financial risk, and implemented automation saving millions annually. Beyond operations, I am passionate about building high-performing teams, coaching leaders, and aligning people development strategies with business outcomes.Recognized for operational excellence and leadership coaching, I bring a unique blend of strategic program management and people-centric leadership. Open to opportunities in Learning & Development, HR, and Operations leadership, where I can drive organizational growth and employee success.
Experience
Program Manager
Sep 2022 — Present · Bengaluru, IN
Partnered with Central Analytics to design dashboards that increased leadership visibility into open and aged issues, strengthened SLA governance, and improved capacity management. Through optimizing audit tools and introducing data-driven controls, I helped improve audit accuracy from 91% to 98% within six months. I also collaborated closely with technology teams to reduce upstream defects by implementing 60+ mapping configurations and 13 pricing keys. By driving audit expansion, process improvements, and cross-functional initiatives, I contributed to measurable error-efficiency gains and sustainable root-cause solutions that enhanced global marketplace performance.
Education
Delhi University
Bachelor of Commerce (B.Com.), Business/Commerce, General
1996 — 1999
Indian Society for Training & Development (ISTD)
Diploma of Education, Workforce Development and Training
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