Mohit Yadav
Customer Experience Manager @InCred Money
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WORK HISTORY
Customer Experience Manager @InCred Money
Mumbai, IN
Customer experience is no longer just support—it’s infrastructure.Over the last 9+ years, I’ve worked across fintech and insurance, leading CX in highly regulated environments while supporting HNI clients and complex financial products. I specialize in building scalable customer service teams, designing robust escalation and SLA frameworks, and driving digital CX transformation.Currently, I’m building AI-enabled IVR and automation layers to improve first-contact resolution, reduce operational load, and deliver consistent customer outcomes at scale.I’m especially interested in how AI, data, and CX operations can work together to create proactive, intelligent support systems.
SKILLS
ABOUT MOHIT YADAV
Customer experience is no longer just support—it’s infrastructure. Over the last…
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