Mohit Vishwakarma

Salesforce Product Owner

Role
Product Owner at CAI
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Mohit Vishwakarma

I’m a Product Owner with 3+ years of experience driving end-to-end product development across Salesforce Sales & Service Cloud and custom SaaS platforms. I specialize in turning complex business needs into impactful digital solutions, focusing on product vision, roadmaps, and continuous iteration.My approach is rooted in understanding user needs, aligning cross-functional teams, and delivering features that solve real business problems. I thrive in Agile environments where collaboration, curiosity, and adaptability fuel product success-> Skilled in requirement gathering, backlog management, and stakeholder alignment-> Experienced in creating BRDs, PRDs, FRDs, user stories, and workflow diagrams-> Proficient in tools like JIRA, Confluence, SQL, Excel, and Tableau-> Strong in UAT coordination, sprint planning, and release management-> Passionate about building scalable products under tight timelines and evolving needsLet’s connect!

Experience

  1. Product Owner

    CAI

    Apr 2024 — Present · Gurugram, IN

    At Safexpress, I lead product initiatives across Salesforce Sales and Service Cloud, ensuring business needs are translated into scalable solutions. I collaborate with sales, service, and tech teams to gather and refine requirements, conduct stakeholder interviews, and keep the product backlog well-prioritized.I drive enhancements through continuous feedback, research, and iteration while facilitating sprint planning, reviews, and retrospectives to keep delivery on track. Using JIRA and Confluence, I manage user stories, documentation, and workflows that make processes clear and structured. I actively support UAT to validate functionalities, troubleshoot system issues with developers, and ensure smooth releases. Additionally, I leverage SQL for data validation and reporting to support decision-making- Salesforce Initiatives- Requirement Gathering- Agile Delivery- Enhancements & Iteration- UAT & Releases- Data Validation

Education

  • Indira Gandhi National Open University

    Tourism and marketing operations

  • Institute of Hotel Management, Bangalore

    Bachelor of Science - BS, Hospitality Administration/Management

  • Simplilearn Alumni

    Master's Program Certificate, Product Owner, Business Analyst

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Mohit Vishwakarma — Product Owner at CAI in Gurugram, HR, IN | Unifers