Mohit Tiwari
Multitasking Expert including Operations and CRM Management
- Role
- Assistant Operations Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohit Tiwari
An accomplished professional with over a decade of experience in Operations Management, Customer Service, Business Process Enhancement, and Performance Management across diverse industries, including BPO, EdTech, Travel, and Banking. I have successfully led high-performing teams, optimized business processes, and enhanced customer satisfaction through strategic planning, data-driven decision-making, and process improvements.My expertise spans team leadership, KPI improvement, vendor management, customer experience enhancement, and digital marketing operations, having worked with global brands such as Amazon, British Petroleum, Expedia, and WhiteHat Jr. I have a proven track record of improving Net Promoter Scores (NPS), designing SOPs, and streamlining workflows to drive operational efficiency.A firm believer in continuous learning and operational excellence, I am always open to networking and exploring opportunities that challenge me to innovate and contribute to business success.Let’s connect and collaborate!
Experience
Assistant Operations Manager
Oct 2025 — Present · Gurugram, IN
Education
Institute Of Business Management and Research
Master of Business Administration (M.B.A.), Finance and International Business
2011 — 2013
The Bhopal School of Social Sciences
B.Com, Economics,Informatics,Administration
2007 — 2010
Kendriya Vidyalaya
Higher Secondary School, Education till class Tenth
1995 — 2004
Maharishi Vidya Mandir Senior Secondary School
Senior Secondary school, Business/Commerce, General
2005 — 2007
Skills
- Travel
- Teaching
- Customer Service
- English
- Microsoft Excel
- Powerpoint
- Strategic Planning
- Teamwork
- Microsoft Word
- Market Research
- Research
- Online Travel
- Microsoft Office
- Travel Management
- Amadeus Gds
- Outlook
- Travel Planning
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.