Mohit Srivastava
Vice President - India Operations @Eclat Health Solutions Inc
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WORK HISTORY
Vice President - India Operations @Eclat Health Solutions Inc
Hyderabad, IN
Business Operations Leadership,Process Innovation, transition, P&L Management, Customer Relationship Management. Drive VOC, CTQ, CTP improvements. Presentations and dashboards on BPR- ROB, KPI, Team score cards,and finance reviews. People management, Team building, CPD. Drive actionable insights, solutions, and Quality/Training/Project Management Work seamlessly with the client services team (US) and the operations leaders (India) to ensure effective execution of operations strategy across all service lines. Develop project proposals to meet end-to-end business objectives. Hiring / Mentoring teams in executing end-to-end projects. Oversee transition of new customers, right from RFP to implementation. Ensuring a high-quality customer experience, analyzing CSAT (Customer Satisfaction), improving customer satisfaction, while adhering to the SLAs and work processes. Conceptualizing and developing Training and Development initiatives for improved Quality, productivity, building capability and enhancement. Succession planning for key positions as well as growth plans for deserving candidates. Own the end-to-end delivery of projects committed to clients through effective follow through on solutions, building insightful KPI dashboards and rigorous measurement Build, manage and develop a team of good Coding and Line Managers Ensure adequate staffing ( numbers and quality ) in recruitment by coordinating with TA team Driving concept of healthy bulge mix wrt manpower Annualized retention of 90% owing to good practices within OPs. Oversee their performance and development through rigorous reviews, constant mentoring and timely coaching Constant focus to strengthen differentiators (People Process and Technology) Oversight of coding to ensure compliance and accuracy. DRG validation. Provide coding education, both formal and informal. Facilitating a close working relationship between Coding and CDI, with direct involvement in CDI reviews.
EDUCATION
St. Andrew's Degree College
Bachelor’s Degree
Institute of Management Technology, Ghaziabad
Master of Business Administration (M.B.A.)
SKILLS
ABOUT MOHIT SRIVASTAVA
ABOUT ME A proven leader and mentor with 20+ years of experience in Process Excellence, Client Servicing, Quality Management, and Operations Management, who was instrumental in building the biggest organisation in Documentation Management, building a customer base of about 250 clients from initial client base of 5 clients with revenue growth to USD 16 million from initial revenue of USD 600 K. Had handled a team size of 1500 FTEs in 2 countries and 10 locations building from an initial team of 100 over a period of 10 years. My mission is to help Hospitals & independent/Group practice owners treat more patients and grow their practices faster. Patients need independent physician practices for more effective and efficient HealthCare. I am very assertive, disciplined, result-oriented, focused on helping providers to grow their practice and getting paid in full and on time My success is driven by my ability to build genuine connections with people at all levels, motivating the achievement of consistently higher levels of success while creating relationships of trust and confidence with clients. Specializing in the Healthcare Systems, DME/HME, Home Health, Infusion, Providers, Hospitals and Hospice healthcare vertical helping executive leaders improve productivity, revenue and innovation across their enterprises. Maintain strong relationships with a network of physicians, hospitals, medical groups, facilities to sustain a continuous flow of qualified leads and Info: m••••••••@gmail.com (+91••••••••93 (India Cell)(70••••••47 (Office
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