Mohit Sharma
Customer Success Manager | Adoption & Expansion
- Role
- Customer Success Manager at Arcana
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohit Sharma
With over 9 years of experience in Customer Success and Account Management, I specialise in client on-boarding, CRM management, revenue growth, up-selling, renewals, and retention. My expertise lies in handling enterprise clients, driving business expansion, and building long-term relationships that translate into sustained revenue growth.What I Do:Enterprise Customer Success – Managing high-value accounts, ensuring seamless on-boarding, and driving adoption.Revenue Growth – Focused on upsells, cross-sells, and renewals to maximize account value.GTM & Expansion Strategies – Aligning customer success with business growth through targeted GTM initiatives.Cross-functional Collaboration – Working closely with marketing, sales, and product teams to capture feedback, run campaigns, improve acquisition, and enhance customer experience.Key Achievements:Onboarded and expanded India’s largest MNCs, implementing numerous users and workflows - leading to multi-vertical growth.Drove the upsell of an AI powered automated fraud detection feature, streamlining operations and reducing costs for enterprise clients of my portfolio.Retained high-value enterprise clients, securing a multi-year renewal through trust and compliance reinforcement.Launched key product enhancements to support regulatory compliance for BFSI clients.Outside of work, I enjoy playing snooker, traveling, and reading fiction. Always open to networking and exchanging ideas on customer success, growth strategies, and business expansion. Let’s connect!
Experience
Customer Success Manager
May 2025 — Present · IN
As a founding member of the Customer Success function at Arcana, I have collaborated closely with clients, analysts, sales, product, and engineering teams to ensure client success and drive company growth.Proactively engaged with clients to help them navigate the Arcana platform, optimize workflows, and achieve business objectives.Translated financial insights into actionable strategies to foster strong client relationships, drive product adoption, and maximise client value.Provided prompt and effective support to customers addressing both functional and technical queries.Maintained a understanding of Arcana’s products and services to provide accurate and tailored solutions to customers.Partnered with Sales, Product, and Engineering teams to address customer concerns, ensuring seamless communication and resolution of issues.Troubleshot and resolved customer issues with empathy and professionalism, escalating complex cases as needed while keeping customers informed throughout the process.Engaged senior-level clients in a professional, solution-oriented manner, demonstrating expertise in financial markets, investment analytics, and risk management tools.
Education
Amity University
Bachelor of Technology, Computer Science
2012 — 2016
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