Mohit Saxena

About Mohit Saxena

Accomplished software professional with 12+ years plus of experiences in Telecom Service Assurance Area and T2R processes. Designing solution for Integrating NE\'s, EMS\'s, Cloud Components, Performance Alarms with Fault Management Tool. Desigining solution for integrating Fault Management tool with 3rd party systems.AWS Certified Solution Architect, having good knowledge of Cloud architecture.Designing E2E solution, Third party Integrations, Presales, Consultancy and development.Lead the OSS domain, Architectural roadmaps, Business Strategy and improvement programs.Lead designer for capturing Business requirements, Jira updates and owning the overall delivery and roadmaps for multiple clients.Involved in Presales activities, SOW and Business proposals.Responsibilities include the Business Use case, High Level Design, Low Level design, Incubating of new Service ideas and implementation of POC, Migration Plan, Test Strategy - Test Case Report, System Integration Testing, Assist in User Acceptance Testing and Operational Readiness Testing. Extensive Solution design experience, Optimization areas to build enhanced/integrated/upgrade solutions. Good experience in Service Assurance/Fault Management Tool i.e. IBM Tivoli Netcool Suite. Specialist in Telecom Operating Support Systems (OSS) assurance space covering domain of RAN, CS Core, Packet Core, IMS, IP, Transport, Cloud EMS\'s or NE\'s and Performance alarms monitoring.Understands fault monitoring protocols interface such as SNMP, Corba, Syslog\'s etc.Skilled in building solution for Root Cause Analysis, Event Correlation, Event Notification, Automated Ticket Management, EMS Inventory, SSDP (Nokia solution) and Fault Management tool to another Fault Management Tool.Handling multiple clients globally across all time zones with good knowledge and communication skills. Maintaining relationship-building and interpersonal skills.Guiding SPOCS of all teams and handholds them for managing operations.Technical proficiency in Networks, Netcool, Unix, Shell scripting, SQL, Core Java etc.

Experience

1. Senior Consultant

   Infosys

   Aug 2023 — Present · Noida, IN

   Working as Business Analyst in BT for NGSD-SNOW Migration project.Key Responsibilities:1) Requirement gathering of ASIS BAU activities performed by the operation team of various BT customers across globe.2) Proposing and Explaining standard ServiceNow practice followed in BT.3) Following E2E journey from Event to Incidents.4) Following ServiceNow automation like Ticketing rules, DeDuplication, Flood Protection Mechanism and Correlation.5) Following ITSM concepts like Incident Management, Problem Management, Change Management and Request Management in ServiceNow.6) Following various different Reports and Dashboard in ServiceNow.7) Responsibilities include the Business Use case, High Level Design, Low Level design, Incubating of new Service ideas and implementation of POC, Migration Plan, System Integration Testing, Assist in User Acceptance Testing and Operational Readiness Testing, Handling HyperCare and Go Live.

Education

• Engineering College Ajmer

  Bachelor of Technology (BTech), Information Technology

  2004 — 2008

• Indian Institute of Technology, Kharagpur

  Master of Technology - MTech, Computer Science

• Indian Institute of Technology, Kharagpur

  Master of Technology (MTech), Computer Science

  2008 — 2010

Skills

• C
• Oracle
• Software Development Life Cycle (Sdlc)
• C++
• Software Project Management
• Software Engineering
• Networking
• Java
• Telecommunications
• Javascript
• Unix
• Shell Scripting
• Netcool Suite
• Pl/Sql