Mohit Saraswat
Network Engineer at Microsoft| Ex- Skyhigh Security (Formally McAfee)| Ex-Sophos
- Role
- Network Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mohit Saraswat
Network & Security Engineer with 9+ years of experience across Microsoft, McAfee, and…
Experience
Network Engineer
Nov 2021 — Present · Bengaluru, IN
Delivers advanced technical support for key EMEA clients in banking, insurance, and medical sectors, resolving complex issues across Windows internals, Active Directory, and core networking (TCP/IP, DNS, DHCP). Manages and resolves high-priority escalations, enhancing client satisfaction through deep technical analysis, clear communication, and proactive customer recovery calls. Troubleshoots complex enterprise routing (BGP, OSPF) and hybrid cloud connectivity, specializing in Azure ExpressRoute, VPN Gateways, MPLS, and L2/L3 switching.Resolves advanced security and identity issues, including NG/Windows Firewalls, SSL/TLS inspection, IPS/IDS, and authentication protocols (NPS, SAML, EAP, SSO, AD DS).Drives service delivery innovation by integrating AI (Copilot, ChatGPT) into internal tools and project workflows, generating data-driven performance reports to guide decisions.Utilizes advanced diagnostic tools (Wireshark, TCPDUMP, ProcMon, Sysinternals ) for deep-packet inspection, system analysis, and EDR/AV troubleshooting. Accelerates team-wide knowledge by developing comprehensive training programs for new hires and authoring internal knowledge base (KB) articles.
Education
Gujarat University
Master of Computer Applications
SARDAR VALLABHBHAI PATEL INSTITUTE OF TECH.,VASAD 041
Master of Computer Applications - MCA
2013 — 2016
Maharaja Sayajirao University of Baroda, Vadodara
BCA - Bachelor of Computer Application
2011 — 2013
Skills
- English
- Html
- Photoshop
- Microsoft Office
- Public Speaking
- Windows
- Strategic Planning
- Outlook
- Customer Service
- Budgets
- Microsoft Word
- Research
- Microsoft Excel
- Powerpoint
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