Mohit Ranjan Das

Enabling better learning experiences

Role
Customer Experience Manager at Udacity
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Mohit Ranjan Das

Learn. Teach. Grow. Repeat.

Experience

  1. Customer Experience Manager

    Udacity

    Feb 2020 — Present · Delhi, IN

    Analyse and respond to engagement and student progress reports that reflect the health of Nano-degrees at Udacity and work with cross-functional teams and stakeholders to better the same- Use data to anticipate and identify potential student drop-off points in program content and build supplemental learning experiences / optimize content to help increase retention- Ideate, define and deliver a seamless learner experience through service innovation- Build and lead a team of contract Mentors for efficient redressal of learner queries.

Education

  • DBMS English School, Jamshedpur

    ICSE 10th

    2007 — 2009

  • Manipal Institute of Technology

    Bachelor’s Degree, Computer Science

    2011 — 2015

  • DAV BSEB, Patna

    Higher Secondary, Science

    2009 — 2011

Skills

  • Painting
  • Social Psychology
  • Human Resources
  • Web Development
  • C++
  • Higher Education
  • Microsoft Word
  • Powerpoint
  • Microsoft Excel
  • Curriculum Design
  • User Experience Design
  • Public Speaking
  • Javascript
  • Graphic Design
  • Sql
  • Front-End Design
  • C
  • Programming
  • Illustration
  • Microsoft Office
  • Front-End Development

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Mohit Ranjan Das — Customer Experience Manager at Udacity in Mumbai, MH, IN | Unifers