Mohit Mehta
Quality Analyst | Process Improvement Expert
- Role
- Quality Auditor at Bridging Technologies
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Mohit Mehta
Results-driven Quality Analyst with 4+ years of experience in BPO, leveraging expertise…
Experience
Quality Auditor
Nov 2024 — Present · Mohali, IN
As a Quality Auditor supporting the Sales and Service teams, I am responsible for ensuring the highest standards of service delivery and operational efficiency. My role involves conducting detailed audits of sales and customer service interactions across multiple channels, such as phone, email, and chat, to ensure adherence to company policies, industry standards, and best practices. I apply strong analytical skills to assess performance metrics, identify trends, and generate reports that provide actionable insights for continuous improvement. I collaborate closely with both sales and customer service teams, providing feedback and coaching to enhance overall performance and customer satisfaction. Additionally, I contribute to the development of quality standards and participate in training initiatives, fostering a culture of excellence and compliance across the organization. Through data-driven analysis and a commitment to quality, I play a key role in optimizing processes and ensuring exceptional customer experiences.
Education
Swami Vivekanand Institute of Engineering & Technology, Banur
BE - Bachelor of Engineering
2018 — 2021
CHANDIGARH UNIVERSITY
Diploma
2012 — 2016
Kendriya Vidyalaya
High School Diploma
2011 — 2012
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