Mohit Mathur
Senior Manager - Managed Services Delivery Management (MSDM) at Ericsson Global Services India Private Limited
- Role
- Senior Manager - Managed Services Delivery Management at Ericsson
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Mohit Mathur
To seek a challenging job that can integrate my technical and analytical skills in the…
Experience
Senior Manager - Managed Services Delivery Management
Jan 2016 — Present · Noida, IN
Ensure all delivery units work in line with MS Delivery blue print using processes & global tools•Manage all operational activities including, operational planning, strategic planning, performance management (standards, reviews, improvement plans, etc.) and controls (monthly reports, quarterly reviews, supplemental action programs, etc.)•Manage service delivery for client accounts ensuring all processes are monitored / updated on a regular basis to maintain consistent quality delivery in line with service delivery governance guidance•Provide expert problem management support to difficult, high profile customer issues and ensure root cause analysis is conducted and corrective action plans are followed to avoid future recurrence•Execute customer engagement and identify opportunities within the customers’ organizations throughout its life cycle•Monitor and report customer SLAs, quality KPIs and network performance•Conduct regular meetings and performance reviews with various touch-points across the customers’ organizations to collate feedback and improvement opportunities
Skills
- Project Management
- Incident Management
- Ip
- Management
- Internet Protocol (Ip)
- Sla
- Vendor Management
- Service Delivery
- IT Service Management
- Team Management
- Itil
- Telecommunications
- Pre-Sales
- Gsm
- Managed Services
- Data Center
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