Mohit Malik

Associate Director @upGrad Enterprise

Gurugram, IN

As an Associate Director of Project Operations at UpGrad Enterprise, I lead a high-performing team to ensure the flawless execution of all projects. My focus is on driving efficiency, maintaining quality, and achieving strategic business goals.My core responsibilities include:Leading Cluster Delivery: Overseeing project delivery to ensure all initiatives are completed on time, within budget, and to the highest standards.Optimizing Operations: I track key metrics such as project delivery timeliness and resource utilization to ensure efficient allocation of trainers and facilities, directly contributing to cost optimization and profitability.Ensuring Quality & Compliance: Through a rigorous quality audit program, I monitor compliance with delivery and documentation standards, proactively minimizing issues and maintaining consistency.Improving Client Satisfaction: I\'m responsible for a quick issue resolution turnaround and monitor operational CSAT scores to ensure a positive customer experience. I also manage client presentations, reviews, and overall project governance.My ultimate goal is to lead with a data-driven approach, empowering my team to manage projects and clients effectively, all while driving business growth through strategic cost-saving measures.

Indraprastha University

Bachelor of Business Administration

JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA

Bachelor of Business Administration - BBA, Business Administration and Management, General