Mohit Kumar
FUR at UPS SCS INDIA Pvt. Ltd.
- Role
- Fur at UPS Supply Chain Solutions
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mohit Kumar
As a DPC (District Project Coordinator), Responsible to Manage ISMEA Territory (Indian Sub- continent, Middle East and Africa) for all TSG (Technical Support Group) related projects• Responsible for Operation Excellence towards planning and delivery of project on-time• Accountable for complaint and secure the Company Authentic information and data related materials • Pro-actively use of available resources efficiently and advance planning to avoid hassle during peak season• Evaluating Solutions - Find the simplest solution of complex requirements. Evaluating the technical requirements and then provide customized solutions / mapping tools etc.• Advising Customers- gain understanding of client business / shipping profile and analyze where we can add value through technology• Having knowledge of Networking, Data Transmission, EDI, System Integration and understanding of complex Business operation• Consult with customer to determine which business process would be best to migrate on an integrated technology or e- comm. Solution.• Strong Follow-up with vendors regarding new procurement and Warranty related concerns, including Service Level Agreements, Turnaround times and procedural escalations as per SLA and metrics• Conduct the various Training session / guides to develop staff skills• Monitor Daily / Weekly / Monthly performance of staff to complete all tasks on-time• Conduct a weekly call with ISMEA (Indian Sub Continent, Middle East & Africa) team to show the performance chart and future planning• Provide technical support for UPS tools and technology to the corporate clients• Manage procurement of IT equipment/maintenance contract to the provision of agreed quality service and support.• Strongly follow the company’s IT policies & work culture
Experience
Fur
May 2024 — Present · Gurugram, IN
System Integration and Configuration: Collaborate with IT teams to integrate new systems with existing infrastructure and customize software applications to meet business requirements.Technical Documentation: Create and maintain detailed technical documentation, including system specifications, user manuals, and troubleshooting guides.Software Testing and Quality Assurance: Conduct rigorous testing of software applications to identify and resolve bugs, ensuring optimal performance and reliability.IT Support and Incident Management: Provide technical support to users, manage and resolve technical incidents, and coordinate with IT teams for advanced troubleshooting.Data Management and Cybersecurity: Oversee data integrity and security, implement cybersecurity measures, and ensure accurate and secure data handling within systems.System Upgrades and Performance Monitoring: Plan and execute system upgrades and migrations, monitor system performance, and implement necessary changes to enhance functionality.Technical Training and User Access Management: Develop and deliver technical training sessions, manage user access and permissions, and ensure compliance with security protocols.
Education
Barkatullah Vishwavidyalaya
BCA, Computers
1998 — 2002
Maharshi Dayanand University
Master of Science - MS [I.T.], Computer Systems Networking and Telecommunications
Microsoft
MiCrosoft Certified Professional, Computers
2009 — 2009
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