Mohit Joshi
Customer Success Manager @ DigitalPaani | BTech in Technology
- Role
- Customer Success Manager at DigitalPaani
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohit Joshi
Customer Success Manager with 3+ years of experience driving user engagement, product…
Experience
Customer Success Manager
Jan 2023 — Present · Gurugram, IN
Managed onboarding and ongoing support for 50+ B2B clients, increasing product adoption by 35%.Collaborated with product and tech teams to relay client feedback and influence roadmap prioritization.Increased product by 30% through training sessions, and tailored customer success plans.Built dashboards using Power BI to track usage metrics, identify at-risk accounts, and flag churn signalsLed regular business reviews, aligning product value with client goals Conducted monthly review meetings and QBR (Quarterly Business Review) with clients to ensure ROI delivery and renewals.Helped reduce customer churn by 5% through proactive communication and success plans.Analyzed customer data and engagement metrics to anticipate needs, optimize support strategies, and improve overall user experience.Analyzed support ticket data using Advanced Excel and SQL to uncover recurring issues and propose fixes.Designed a scoring model in Excel + Power BI based on usage, NPS, and support tickets Created a structured feedback intake and tagging system using Google Forms + Jira + Hubspot.Shortened feature-to-deployment cycle by 15% through clearer, data-backed feedback
Education
Bipin Tripathi Kumaon Institute Of Technology
Bachelor of Technology - BTech
2017 — 2021
Saraswati Vidhya Mandir
10th
2014 — 2015
Government inter College Chaukhutia, Almora
12th
2016 — 2017
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