Mohit Jerpoth
Assistant Manager @Wipro || Ex MIS Analyst @Jupiter money || Ex Data Analyst @k12 techno services || Data Analysis || MIS || WFM || \\nCapacity Planning || Advanced Excel || VBA || Macros || SQL || Power BI.
- Role
- Assistant Manager at Wipro
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Mohit Jerpoth
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Experience
Assistant Manager
Jul 2024 — Present · Hyderabad, IN
Developed and executed advanced strategies for data gathering, reviewing, and analysis, ensuring comprehensive and actionable insights for stakeholders.• Manage agent scheduling (i.e, shifts, training, vacation, meeting, overtime, off-line work, exceptions, etc.) to ensure that daily service level objectives are met. Make scheduling adjustments and recommendations to management based on business needs.•Review scheduling efficiency and provide recommendations for extra hour requirements, shift alignment changes, attrition backfill, etc. Provide analysis to determine accuracy between staffing model requirements and actual schedules leading to improved organizational performance•Track and trend call KPI\'s (Key Performance Indicators) and produce daily and monthly dashboard reporting. Use information gathered to draw conclusions about trends, variances (against plan, year-over-year, etc.) and business performance.
Education
Nagpur University
Bachelor of Business Administration - BBA
2014 — 2017
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