Mohit Jain

About Mohit Jain

An experienced TechnoFunctional IT Professional with strong business acumen and extensive experience of leading and managing SaaS IT Deliveries and Operations on various cloud platforms using rich ITIL Framework.Have been working in IT Operations, Delivery and Project Management from past 11+ years within the oil/gas/energy, BFSI and Cash Management domains in India and Australia.I have extensive experience in working with the clients from multiple geographies (APAC, EMEA, NA, LATAM). In IT service companies, I have worked extensively in setting up and running of 24*7 round the sun, Global IT Services and Operations projects along with cross functional teams, wherein managed and ensured successful IT services deliveries & operations along with maintaining healthy client relationships with vision of long term growth of the company.Having profound knowledge of Project Delivery, IT Service Operations and IT Service Transition under ITIL Framework and Service delivery model. 1) Project Delivery: Project Planning, Project Execution, Agile Scrum Management, Reporting, Resource mapping, Budget and cost estimation, Risk Tracker, Risk and Issue Management, Stakeholder Management, Agile Delivery, Hybrid Delivery, Waterfall Model Delivery.2) Service Operations: Incident Management (major/minor), Problem management (Reactive & Proactive), Request fulfilment & Access management. 3) Service Transition: Transition Support & Planning, Change Management, Release & Deployment Management, Service Asset & Configuration Management, Knowledge Management and Service Validation & Testing.

Experience

1. IT Service Owner - Hsbc Retail & Private Banking

   HSBC

   Jun 2025 — Present · Pune, IN

   Responsible for overseeing and delivering domestic payment services across HSBC’s Mobile Banking, Internet Banking, and API platforms, spanning 25+ international markets. Accountable for end-to-end service management, ensuring operational excellence, regulatory compliance, and strategic alignment with global business objectives.

Education

• Vaishnav higher Secondary School

  High School, Mathematics and Computer Science

  2008 — 2009

• Indore Institute of Science and Technology

  Engineer's Degree, Computer Science

  2009 — 2013

Skills

• IT Service Delivery
• Service Operations
• Incident Management
• Management
• Business Analysis
• Application Support Management
• Problem Management
• Leadership
• Sql
• Microsoft Excel
• Powerpoint
• Continuous Improvement
• Itil
• Windows
• Microsoft Office
• IT Service Management
• Change Management
• Process Improvement