Mohit Jain
Customer Service Excellence & P&L Leader - 23+ year Exp | ex-Samsung Panasonic HeroHonda JindalGroup | Six Sigma Black Belt Certified | Field Service Operations | Technical Support | Service Strategy
- Role
- Director - Technical Support & Training Customer Care & Quality at Grohe AG
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Mohit Jain
Six Sigma Black Belt Certified management professional offering 23+ experience in managing the entire business units consisting operations, finance, sales and marketing, After Sales support, Technical & Quality aspect, Strategy and planning majorly within Automotive and Consumer electronics sectors • Key strengths includes Field service Operations, Product Operation, Technical Support, Service Strategy, Process Development, Service Marketing, Key Account Management, Cost management and Project Management • Significantly facilitating management and various departments with detailed reports to support in making business decisions and controlling expenditures • Possess profound knowledge of market, customers and competitors to maintain strong Pre sales and After sales pipeline and maximize commercial opportunities • Recognized for meeting set goals for revenue generation, profitability, and employee retention & customer satisfaction • Skilled in conducting research to improve existing product as well as to develop new products • Demonstrated outstanding interpersonal, problem solving and analytical skills while converting existing and potential clients into fruitful sales & support in turn ensuring customer delight
Experience
Director - Technical Support & Training Customer Care & Quality
Aug 2017 — Present · Gurgaon, IN
Responsible for India / Sub continent & Thailand – After Sales support / Technical support / Learning / Customer interface & Engagement program / Quality aspects /Service Process & Strategy / Competitive analysis • Major KPI – Infrastructure & Network / CSI index / NPD support / Quality Monitoring aspects & Resolution rate / Service marketing / New Initiatives & Promotional activates / service & quality cost / Training skills & Capability Enhancement / Model Center development / Revenue…
Education
Savitribai Phule Pune University
B.E, Mechnical
1992 — 1996
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