Mohit Garg

About Mohit Garg

As a Group Principal Software Engineering Manager, I am dedicated to leading innovation by modernizing product portfolio with agentic AI investments with actively delivering customer facing and support engineering facing solutions. Along with it bring efficiency in software development organization by increasing developer velocity by AI driven solutions, build product vision and drive execution involving multi AI agents and tools integration generating high business value and returns.I excel in software development and building organization of world class engineering leaders and software developers. With a passion for building high-performing teams and creating cutting-edge software, I strive to drive impactful solutions that meet the evolving needs of our industry.Throughout my career, I have successfully led diverse teams, fostering a collaborative and inclusive environment that encourages creativity and continuous improvement. My expertise spans across various domains, including cloud computing, AI, and enterprise software, enabling me to deliver robust and scalable solutions.I am committed to mentoring and empowering my team members, helping them achieve their full potential and grow in their careers. By leveraging my technical acumen and leadership skills, I aim to inspire and guide my team towards achieving our collective goals.Recently, delivered an AI agentic capability using Semantic Kernel to monitor solution quality and complexity, enabling direct posting of technical resolutions to end customers through a multi-agent workflow integrated with the MCP server.Let\'s connect and explore opportunities to innovate and excel together in the ever-evolving world of software development.

Experience

1. Group Principal Software Engineering Manager

   Microsoft

   Sep 2024 — Present · Redmond, WA, US

   As an engineering leader, I lead a dedicated software engineering organization of passionate engineering mangers and developers responsible for delivering a product development portfolio that empowers customers to harness the capabilities of Azure. My focus is ensuring security, resiliency, high reliability, improve quality, and accelerate AI implementation within Product portfolio build on Azure stack.Key Responsibilities- Leading a high-performing software engineering organization, driving a strategic product portfolio centered on security, resiliency, reliability, and AI innovation- Developed an AI agentic capability using Semantic Kernel to assess solution quality, sentiment, and privacy risk, to build multi agent automated solution accross customer facing and support engineer personas interacting on online technical community fourms and on social media platforms like Microsoft Q&A, StackOverflow, Reddit, and X- Built AI-driven automations for DRI operations, testing, and sprint planning, boosting developer efficiency by 30%- Acted as Incident Manager in the DRI on-call rotation, maintaining zero-downtime operations and swift incident recovery- Delivered features to prioritize high-value customer support across low-cost channels with measurable business impact- Scaled the community case management platform from 70K to 2M cases, expanding support across 20+ technical communities and all Microsoft products- Consolidated infrastructure and tooling, streamlining operations and reducing redundancy.

Education

• XLRI Jamshedpur

  Post Graduate Certificate in Business Management (PGCBM)

  2011 — 2012

• Delhi Public School, Ranipur Haridwar

  High School

  1990 — 2001

• DIT UNIVERSITY

  B.Tech, UP Tech University, Applied Electronics & Instrumentation

  2001 — 2005

Skills

• Iis
• Project Management
• Requirements Analysis
• Cloud Computing
• Itil Certified
• Pre-Sales
• Biztalk
• Problem Management
• Software Development Life Cycle (Sdlc)
• Microsoft Azure
• Business Analysis
• Integration
• Microsoft Sql Server
• Software Project Management
• Itil
• Enterprise Software
• Internet Information Services (Iis)
• Team Management
• Sql
• Sdlc
• IT Service Management
• Management
• IT Strategy
• Incident Management