Mohit Dubey
Product Consultant | Technical Support Analyst | SaaS Implementation | Data-Driven Problem Solver | Python • SQL • Tableau
- Role
- Senior Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mohit Dubey
As a Product Consultant and Technical Support Analyst with over 5 years of experience, I…
Experience
Senior Representative
Jul 2024 — Present · Gurugram, IN
Provided real-time chat support for digital device and media services, handling 40+ daily queries.• - Resolved issues related to subscriptions, playback, and accounts, maintaining a 95%+ satisfaction rate.• - Managed customer escalations empathetically while ensuring adherence to data privacy and quality standards.
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