Mohit Choudhary
Senior Executive - Escalation Desk | Resolving Complex Customer Issues with Excellence.
- Role
- Escalation Specialist at TP
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Escalation Specialist
Oct 2024 — Present · IN
Expertly managed escalated customer interactions, ensuring swift resolution of complex issues while maintaining high customer satisfaction levels.• Acted as the primary point of contact for critical cases, demonstrating strong problem-solving skills and empathy-driven communication.• Collaborated with cross-functional teams to streamline resolution processes and enhance service delivery.• Delivered actionable feedback to frontline agents, contributing to their professional growth and overall team performance. • Leveraged advanced CRM tools to document, analyze, and resolve escalations, ensuring a 98%+ compliance rate with quality standards. • Consistently met and exceeded KPIs, including customer satisfaction scores (CSAT) and first call resolution (FCR) metrics.
Education
Devi Ahilya Vishwavidyalaya (DAVV), Indore
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General
Board of Secondary Education, Madhya Pradesh
Secondry , Computer Programming, Specific Applications
2020 — 2022
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