Mohit Bathija
Actively looking for better career opportunity...
- Role
- Customer Service Associate at EXL
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Mohit Bathija
An adept professional with nearly 17+ years of experience and more than 10 years of experience in the Financial Services sector including Change Management, Securities Operations, Business Analyst, Performance Attribution, Trade processing, and Trade settlements. Strong team player and good with people management and employee in addition to attention to detail and core product and process knowledge. Have multi-process experience in Asset Servicing and Asset Management line of business.
Experience
Customer Service Associate
Oct 2022 — Present · Pune, IN
Catering different Claim activities within the motor claims area including handling inbound Webchats from Supplier & Hire companies on various enquiries related to Policy Holder• Managing Inbound calls from internal department and Engineering Liaison teams to provide updates, status checks, and addition of noted or feedbacks, and outbound calls to repairers & recovery companies, managing hires/replacement vehicle/Courtesy car provisions, taking action on incoming letter/documents/spreadsheets, and making adequate payments via Claim to progress claims. • Ensured that the assigned targets are met in accordance with the Service Level Agreements • Achieved 100% scores in audits on the quality of work & in compliance with predefined process parameters. • Focus on timely completion of claim information and contact customer as needed for further information •Ensure to adhere to Company Policies and Standard Operating Procedures & Process Checklists.
Education
Symbiosis Centre for Distance Learning
Postgraduate Degree
2010 — 2013
Symbiosis Law College
Post Gradutation Diploma in Taxation Laws
2000 — 2001
Symbiosis Centre for Distance Learning
Post Graduate Diploma in Business Administration
2010 — 2012
Pune University
B.com
1995 — 2000
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