Mohit Aswal

About Mohit Aswal

Operations professional with a proven track record of driving operational excellence and customer satisfaction across diverse industries, including Hospitality, Retail, and IT. With over 6 years of experience in Sales Operations, Post-Sales Support, Program Management, Process Improvement, and Cost Optimization, I have a deep understanding of the complexities and challenges faced by businesses. My ability to streamline processes, manage vendor relationships, and deliver exceptional customer experiences has consistently exceeded expectations.

Experience

1. Operations

   Sinch

   Dec 2023 — Present · Noida, IN

   Represented the Deal Desk for the entire sales.• Working knowledge of CRM’s, own and manage the HubSpot and salesforce, ensuring integrity, scalability and alignment with business processes.• Provided day-to-day support to the sales team across India, functioning as an individual contributor within the operations team.• Led the documentation process improvements, creating Standard Operating Procedures (SOPs) and streamlining contract workflows.• Reviewed sales contracts, monitored compliance with company policies, and supported contract drafting with internal stakeholders.• Developed and maintained analytical dashboards and reports using Salesforce for weekly, monthly, and bi-weekly reviews.• Maintain Pipeline health across Sales and Customer Success by Optimizing workflows, deal stages, and lead management practices.• Develop and maintain forecasting and billing dashboards, integrating data across systems to support finance and executive decision-making.• Design and implement automation workflows to streamline key processes such as lead routing, deal handoff and customer onboarding.• Designed dashboards such as Debtor Aging, Sales Incentives, and other critical datasets for leadership and sales performance tracking.• Spearheaded internal process improvements, reducing Vendor Creation/Onboarding Turnaround Time (TAT) from 20 days to 1.5 days.• Supported policy and strategy planning, aiding management in increasing gross profit percentage (GP%) through actionable insights.• Conducted database research for sales forecasting and strategic analysis.• Participated in key sales-related internal projects to improve revenue and optimize business processes• Helps Sales team for creating booking/order and opportunity in salesforce.• Work with finance and product team to settle down the pricing of the product/ services offered to the customer.• Act as first point of contact for entire Sales Team for day-to-day quoting, opportunity and sales related queries.

Education

• DAV PUBLIC SCHOOL

  INTERMIDETIATE, COMMERCE WITH MATHS

• Jamia Millia Islamia

  PostGraduation

  2015 — 2017

• Dyal Singh College

  Bachelor's degree

• DAV PUBLIC SCHOOL

  High School, English Maths Science Social Studies Hindi

• Indira Gandhi National Open University

  Masters degree, Operations Management and Supervision and human resources