Mohini Gaur
Customer Service||Export Operations||Sales Support
- Role
- Customer Service Department at UPL
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mohini Gaur
My career objective is to be a part of an esteemed organization, to share as well as gain inclusive knowledge and add value to the concerned organization as well as self in the process.
Experience
Customer Service Department
Feb 2022 — Present · Mumbai, IN
Job Responsibilities:Pre-Sales:Preparing & sending proforma invoices to the customers.Sending order acceptance to customers in synchronization with technical documents, specifications, quotation, price. Ensuring Customer Satisfaction through service quality, timely delivery and secure Repeat business Post-Sales:Punching the sales order in SAP.Checking on material availability with Plant & intimating the customers on material readiness date.Coordinating with supply chain, Plant & logistics team for material dispatch as per customer requested ETA.Updating customers on material dispatch, shipment schedule & sharing shipping documents.Keeping track of shipments (Pre-Post) from order confirmation till delivery of cargo at destination.tracking customer wise data on daily basis & presenting MIS report to the team as & when needed.Follow up for payment as per prescribed terms & Preparing scomet documents.
Education
Welingkar Institute of Management
Master of Business Administration (MBA), Banking, Investement and Insurance
2011 — 2013
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