Mohini Dhumale
Senior Technical Support (Case Mentor)
- Role
- Case Manager at Concentrix
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mohini Dhumale
Experienced Technical Support Specialist with 3+ years at Concentrix (for Dell Technologies), specializing in end-to-end troubleshooting, escalation management, and customer satisfaction. Recently promoted to Case Mentor for consistent performance and technical expertise. Skilled in tools such as Salesforce, DTC, MyHelpScreen, DSA, CDMV, Fusion, FSR, and IT Ticket Management. Proven ability to mentor teams, streamline case handling, and drive service excellence. Committed to delivering high-quality technical support and continuous improvement in operations.
Experience
Case Manager
Apr 2024 — Present · Maharashtra, IN
Currently working at Concentrix for Dell Technologies as a Case Mentor under the Technical Support department.Previously served as a Senior Technical Support representative, handling end-to-end troubleshooting for Dell laptops, managing escalations, and ensuring customer satisfaction.In my current role as a Case Mentor, I guide and support team members in case handling, quality assurance, and customer experience improvement. I’m passionate about helping others grow while maintaining a strong focus on process excellence and issue resolution.Key Skills:• Customer support & troubleshooting• Escalation management• Case handling & mentoring• Process improvement• Time management & collaboration
Education
College of Computer Science And Information Technology , Latur
Bachelor's degree
2019 — 2022
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