Mohimin Iftekhar

IT Help Desk Specialist @PatriotLLC | Active Public Trust Clearance | Security+ Certified | Senior at George Mason University

Role: IT Help Desk Specialist at Patriot LLC
Location: Arlington, VA, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Mohimin Iftekhar

Hello, I\'m Mohimin Iftekhar, I\'m a senior pursuing a B.S. in Information Technology with…

Experience

IT Help Desk Specialist
Patriot LLC
Aug 2025 — Present
Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues in a 24/7/365 environment for CBP employee/associates. Respond to customer inquiries via phone, email, and web, logging all requests in the ServiceNow tracking system. Troubleshoot and resolve issues involving remote access, LAN connectivity, Microsoft Office products, and peripheral devices. Create and manage user accounts, reset passwords, and configure access permissions. Escalate complex issues to higher-level support teams while ensuring timely follow-up with customers.

Contact information

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Work email
•••••@patriotllc.net
Personal email
•••••@•••••.com
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Current company

Patriot LLC

IT Services and IT Consulting · 136 employees · Founded 2005 · Columbia, Maryland, United States

Patriot LLC, located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers. In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design. In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas. As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms. Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot LLC is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

patriotllc.net

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