Mohd Khalid Rizwan

About Mohd Khalid Rizwan

Result-oriented dynamic operations leader with ~20 years of global experience in driving operational excellence, service delivery, and strategic transformation initiatives across diverse industries, sectors and geographies through effective operations management, program governance, design thinking, and strategic execution.• Proven track record in managing complex programs, enhancing client satisfaction, and leading high-performing teams.• Expertise in driving business transformation initiatives, optimizing processes, and enhancing relationships to achieve strategic goals.• Adept at managing complex projects, driving process improvements, and fostering collaboration across diverse teams.• In-depth knowledge of professional services and relevant service delivery models: Operations Management & ExcellenceBusiness Program Management & GovernancePortfolio & Project ManagementAccount ManagementProcess Design & ImprovementClient Services & Relationship ManagementVendor ManagementStrategy Design, Planning & ExecutionService Delivery ManagementBusiness Intelligence, Insights & AnalyticsC-Suite Leadership / Partner EnablementCorporate & Executive CommunicationsQuality Assurance & ControlPeople Management & DevelopmentBusiness Process Outsourcing / Offshoring

Experience

1. Assistant Director, Global Industry & Account Growth

   EY

   Sep 2025 — Present · Gurugram, IN

   Speaking the language of our clients by bringing our full spectrum of services powered by deep sector experience from across the organization. As part of the Global Industry & Account Growth Team, I am responsible to fuel a go-to-market platform that addresses sector-specific client issues as the golden thread across EY. My role involves working with EY teams to ensure our focus is acutely aligned to our clients’ critical needs through a suite of capabilities: such as Market Sizing & Ambition, Investment Plans & Funding, Financial outcome & global footprint on priority accounts, sector Go-to-Market & Big Bets, Growth activation, Client Signature Issues & Sector Taxonomy etc.

Education

• Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly

  Master of Arts - MA

• Jamia Millia Islamia

  Senior Secondary School

• Institute of Management Technology, Ghaziabad

  Master of Business Administration - MBA

• Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly

  Bachelor of Arts - BA

• St. Mary's School, ICSE

  High School

Skills

• Sla
• Service-Level Agreements (Sla)
• Sdlc
• Vendor Management
• Outsourcing
• Transition Management
• Business Process Improvement
• Cloud Computing
• Management
• Call Centers
• Quality Assurance
• Bpo
• Operations Management
• Service Delivery
• Business Analysis
• Crm
• Itil
• Team Management
• Contact Centers
• Process Improvement
• Customer Relationship Management (Crm)
• Business Process Outsourcing (Bpo)